中国继续医学教育
中國繼續醫學教育
중국계속의학교육
CHINA CONTINUING MEDICAL EDUCATION
2015年
21期
245-246
,共2页
风险管理%护理%普外科
風險管理%護理%普外科
풍험관리%호리%보외과
Risk management%Nursing%Generai surgery
目的：探讨护理风险管理在普外科病房中的应用价值。方法分析2012年普外科638例患者79例风险事件发生的原因，主要的风险因素有患者、护士、环境、管道、应急处理等，于2013年对645例患者实施系统的护理风险管理。结果护理风险管理实施后，住院患者对于护理服务质量的满意度为97.8%，高于实施前的88.7%，护理风险事件发生率为2.3%，低于实施前的11.9%，护患纠风投诉率为1.2%，低于实施前的11.1%，护理质控评分从86分升至98分，差异均有统计学意义（P ＜0.05）。结论实施护理风险管理，能够降低风险系数，提高普外科护理质量，提高患者满意度。
目的：探討護理風險管理在普外科病房中的應用價值。方法分析2012年普外科638例患者79例風險事件髮生的原因，主要的風險因素有患者、護士、環境、管道、應急處理等，于2013年對645例患者實施繫統的護理風險管理。結果護理風險管理實施後，住院患者對于護理服務質量的滿意度為97.8%，高于實施前的88.7%，護理風險事件髮生率為2.3%，低于實施前的11.9%，護患糾風投訴率為1.2%，低于實施前的11.1%，護理質控評分從86分升至98分，差異均有統計學意義（P ＜0.05）。結論實施護理風險管理，能夠降低風險繫數，提高普外科護理質量，提高患者滿意度。
목적：탐토호리풍험관리재보외과병방중적응용개치。방법분석2012년보외과638례환자79례풍험사건발생적원인，주요적풍험인소유환자、호사、배경、관도、응급처리등，우2013년대645례환자실시계통적호리풍험관리。결과호리풍험관리실시후，주원환자대우호리복무질량적만의도위97.8%，고우실시전적88.7%，호리풍험사건발생솔위2.3%，저우실시전적11.9%，호환규풍투소솔위1.2%，저우실시전적11.1%，호리질공평분종86분승지98분，차이균유통계학의의（P ＜0.05）。결론실시호리풍험관리，능구강저풍험계수，제고보외과호리질량，제고환자만의도。
Objective To investigate the application value of nursing risk management in the general surgery ward. Methods The cause of 79 of risk events was analyzed among 638 cases of general surgery patients in general surgery ward of our hospital in 2012, determined the risk factors patients, nurse, environment, pipeline, the emergency treatment and other factors, 645 cases of general surgery patients were implemented systematic nursing risk management in 2013. Results Nursing service quality in hospitalized patients with comprehensive satisfaction rate was as high as 97.8% after implementation of risk management, it was obviously higher than 88.7%before the implementation, nursing risk events incidence was decreasing from 11.9% to 2.3%, nurse-patient dispute complaint was decreasing from 11.1% to 1.2%, nursing quality control score was increasing from 86 to 98(P<0.05). Conclusion Strengthening the general surgery nursing risk management, enhancing nurse risk awareness can reduce the risk factor effective, improve the nursing quality of general surgery and patient satisfaction.
