中国医药科学
中國醫藥科學
중국의약과학
CHINA MEDICINE AND PHARMACY
2015年
13期
199-201
,共3页
郑丽松%朱转娥%黎秀珍%陈瑞莲
鄭麗鬆%硃轉娥%黎秀珍%陳瑞蓮
정려송%주전아%려수진%진서련
护理法律%风险管理%精神科护理%应用效果
護理法律%風險管理%精神科護理%應用效果
호리법률%풍험관리%정신과호리%응용효과
Nursing law%Risk management%Psychiatric nursing%Application effect
目的:通过不良事件报告系统在精神科护理管理中的应用,针对精神科护理管理中出现的风险隐患,对各项风险管理的制度进行完善修订。方法2013~2015年,通过Likert五级量表对我院护理人员进行问卷调查,并对其护理满意度、护理缺陷率、护理投诉率及护理风险意识评分作比较。结果不良事件制度实施3年后,患者对护理服务的满意度逐年上升,差异有统计学意义。护理缺陷率和护理投诉率呈逐年下降趋势,差异有统计学意义。结论患者的满意度及护理风险意识,护理缺陷和投诉可以通过不良事件报告系统得到提高和减少。
目的:通過不良事件報告繫統在精神科護理管理中的應用,針對精神科護理管理中齣現的風險隱患,對各項風險管理的製度進行完善脩訂。方法2013~2015年,通過Likert五級量錶對我院護理人員進行問捲調查,併對其護理滿意度、護理缺陷率、護理投訴率及護理風險意識評分作比較。結果不良事件製度實施3年後,患者對護理服務的滿意度逐年上升,差異有統計學意義。護理缺陷率和護理投訴率呈逐年下降趨勢,差異有統計學意義。結論患者的滿意度及護理風險意識,護理缺陷和投訴可以通過不良事件報告繫統得到提高和減少。
목적:통과불량사건보고계통재정신과호리관리중적응용,침대정신과호리관리중출현적풍험은환,대각항풍험관리적제도진행완선수정。방법2013~2015년,통과Likert오급량표대아원호리인원진행문권조사,병대기호리만의도、호리결함솔、호리투소솔급호리풍험의식평분작비교。결과불량사건제도실시3년후,환자대호리복무적만의도축년상승,차이유통계학의의。호리결함솔화호리투소솔정축년하강추세,차이유통계학의의。결론환자적만의도급호리풍험의식,호리결함화투소가이통과불량사건보고계통득도제고화감소。
Objective To perfect and revise risk management systems to eliminate potential risks in psychiatric nursing management according to application of adverse event reporting system in psychiatric nursing management. Methods Nursing staff were received questionnaire survey by Grade-5 Likert scale from 2013 to 2015 and their degrees of nursing satisfaction, nursing defect rate, nursing complaint rate and nursing risky consciousness scores were compared.Results After the implement of adverse event reporting system, degrees of nursing satisfaction rate were increased by years. The differences were statistically significant. Nursing defect rate and nursing complaint rate were declined by years. The differences were statistically significant.Conclusion Degrees of nursing satisfaction, nursing risky consciousness, nursing defect and nursing complaint can be improved and decreased through adverse event reporting system.