CAJ | 학술논문

目的：探讨基础护理流程的优化在创建手术室优质护理服务中的作用。方法2013年10月～2014年10月通过完善及修订手术室基础护理流程，加强护理人员基础操作及护理流程培训，强化护理人员护理意识，比较基础护理流程优化前后护士护理质量、患者满意度、患者医院性感染率、护理风险事件及护患纠纷事件发生情况。结果优化后护理人员沟通能力、责任心、基础护理、服务态度、书写规范性、应急能力及总护理质量评分显著高于优化前（P＜0.05）。优化后患者医院性感染率、护理风险事件及护患纠纷事件发生率低于优化前，而患者满意率高于优化前。结论优化手术室基础护理流程将有助于提高护理人员护理质量，降低护理风险事件的发生，有利于手术室开展优质护理服务。
목적：탐토기출호리류정적우화재창건수술실우질호리복무중적작용。방법2013년10월～2014년10월통과완선급수정수술실기출호리류정，가강호리인원기출조작급호리류정배훈，강화호리인원호리의식，비교기출호리류정우화전후호사호리질량、환자만의도、환자의원성감염솔、호리풍험사건급호환규분사건발생정황。결과우화후호리인원구통능력、책임심、기출호리、복무태도、서사규범성、응급능력급총호리질량평분현저고우우화전（P＜0.05）。우화후환자의원성감염솔、호리풍험사건급호환규분사건발생솔저우우화전，이환자만의솔고우우화전。결론우화수술실기출호리류정장유조우제고호리인원호리질량，강저호리풍험사건적발생，유리우수술실개전우질호리복무。
Objective To explore the effect of optimizing basic nursing procedure in high quality nursing service in operation room.MethodsThe procedure of basic nursing in operation room was revised and optimized from October 2013 to October 2014. The training of basic operation and nursing procedure for nurses and their nursing awareness were strengthened. Nursing care quality, patients' satisfaction rate, hospital inflection rate, nursing risky events and nurse-patient disputes before and after improvement of basic nursing procedures was compared. Results Scores of nurses' communication ability, responsibility, basic nursing, service attitude, writing normalization, emergency response capacity and overall nursing quality after optimization were significant higher than those before optimization (P<0.05). Patients' hospital inflection rate, rate of nursing risky events and rate of nurse-patient disputes after optimization were significantly lower than those before optimization, but patients' satisfaction rate was higher than that before optimization.Conclusion Optimizing basic nursing procedure in operation room can improve nurse's nursing quality and reduce the number of nursing risky events, which is good for providing high quality nursing service.