中国当代医药
中國噹代醫藥
중국당대의약
PERSON
2015年
23期
158-160
,共3页
人文关怀护理%眼科门诊%护理质量%护理满意度
人文關懷護理%眼科門診%護理質量%護理滿意度
인문관부호리%안과문진%호리질량%호리만의도
Humanistic Nursing%Outpatient of ophthalmology%Nursing quality%Nursing satisfaction
目的：探讨人文关怀在眼科门诊护理工作中的应用效果，以提高护理服务的质量。方法选取2014年4月在本院眼科门诊就诊的92例患者设为对照组，给予门诊诊疗常规护理；另选2014年5月就诊的92例患者设为观察组，实施人文关怀护理。比较两组患者的护理效果、护理质量、护理满意度。结果观察组的护理差错发生率和护理投诉发生率分别为7.6%和2.2%，显著低于对照组的21.7%和13.0%，差异有统计学意义(P<0.05)。观察组的护理质量评分为(92.6±5.3)分，对照组为(81.7±6.2)分，两组差异有统计学意义(P<0.05)。观察组的护理总满意度为95.7%，对照组为79.3%，两组差异有统计学意义(P<0.05)。结论在眼科门诊护理工作中实施人文关怀护理可以有效地降低护理差错与护理投诉的发生率，提高护理质量，促进医患关系和谐，值得应用与推广。
目的：探討人文關懷在眼科門診護理工作中的應用效果，以提高護理服務的質量。方法選取2014年4月在本院眼科門診就診的92例患者設為對照組，給予門診診療常規護理；另選2014年5月就診的92例患者設為觀察組，實施人文關懷護理。比較兩組患者的護理效果、護理質量、護理滿意度。結果觀察組的護理差錯髮生率和護理投訴髮生率分彆為7.6%和2.2%，顯著低于對照組的21.7%和13.0%，差異有統計學意義(P<0.05)。觀察組的護理質量評分為(92.6±5.3)分，對照組為(81.7±6.2)分，兩組差異有統計學意義(P<0.05)。觀察組的護理總滿意度為95.7%，對照組為79.3%，兩組差異有統計學意義(P<0.05)。結論在眼科門診護理工作中實施人文關懷護理可以有效地降低護理差錯與護理投訴的髮生率，提高護理質量，促進醫患關繫和諧，值得應用與推廣。
목적：탐토인문관부재안과문진호리공작중적응용효과，이제고호리복무적질량。방법선취2014년4월재본원안과문진취진적92례환자설위대조조，급여문진진료상규호리；령선2014년5월취진적92례환자설위관찰조，실시인문관부호리。비교량조환자적호리효과、호리질량、호리만의도。결과관찰조적호리차착발생솔화호리투소발생솔분별위7.6%화2.2%，현저저우대조조적21.7%화13.0%，차이유통계학의의(P<0.05)。관찰조적호리질량평분위(92.6±5.3)분，대조조위(81.7±6.2)분，량조차이유통계학의의(P<0.05)。관찰조적호리총만의도위95.7%，대조조위79.3%，량조차이유통계학의의(P<0.05)。결론재안과문진호리공작중실시인문관부호리가이유효지강저호리차착여호리투소적발생솔，제고호리질량，촉진의환관계화해，치득응용여추엄。
Objective To investigate the application effect of humanistic nursing in outpatient of ophthalmology and to improve the quality of nursing. Methods 92 patients in department of ophthalmology in our hospital in April 2014 were selected as the control group,and they were given outpatient routine nursing. Another 92 patients in May 2014 were se-lected as the observation group,they were implemented humanistic nursing.The nursing efficacy,nursing quality,nursing satisfaction in two groups were compared. Results The incidence of nursing errors and incidence of nursing complaints in observation group was respectively 7.6% and 2.2%,which was significantly lower than that of control group (21.7%, 13.0%),the difference was significant (P<0.05).The score of nursing quality in observation group was 92.6±5.3,in control group was 81.7±6.2,the difference was significant (P<0.05).Nursing total satisfaction in observation group was 95.7%,in control group was 79.3%,the difference was significant (P<0.05). Conclusion Humanistic nursing in outpatient of oph-thalmology makes less incidence of nursing errors and complaints,more quality of nursing and in some extent promotes a better doctor-patient relationship,which is worth widely application.
