CAJ | 학술논문

目的：对护理层级管理在提高护理服务质量提的作用进行分析和探究。方法选取2010年1月-2015年1月间在该院住院治疗的320例的不同疾病患者作为本次研究的研究对象，展开相关调查，对开展护理层级管理前、后的护理服务质量进行比较、分析。结果经过护理层级管理的有效实施该院的护理服务质量得到了有效的提高、患者及其家属对护理服务的满意度等也有显著提高，实施护理层级管理前、后患者的满意度细化评分、护理质量之间的差异具有显著性(P<0.05)。结论护理层级管理的有效实施有助于有效地提高医院整体的护理质量，护理层级管理作为一种提高医院护理服务质量的有效手途径，其值得继续推广应用。
목적：대호리층급관리재제고호리복무질량제적작용진행분석화탐구。방법선취2010년1월-2015년1월간재해원주원치료적320례적불동질병환자작위본차연구적연구대상，전개상관조사，대개전호리층급관리전、후적호리복무질량진행비교、분석。결과경과호리층급관리적유효실시해원적호리복무질량득도료유효적제고、환자급기가속대호리복무적만의도등야유현저제고，실시호리층급관리전、후환자적만의도세화평분、호리질량지간적차이구유현저성(P<0.05)。결론호리층급관리적유효실시유조우유효지제고의원정체적호리질량，호리층급관리작위일충제고의원호리복무질량적유효수도경，기치득계속추엄응용。
Objective To analyze the function of nursing level management in improving the quality of nursing service and to ex-plore the function of nursing hierarchy management in nursing service quality improvement.. Methods Between January 2010 Jan-uary 2015 hospitalized in our hospital 320 cases of different disease patients as the research object of this research, investigation, before carrying out nursing hierarchy management, the quality of nursing service for comparison and analysis. Results After the nursing level management in the effective implementation of the hospital nursing service quality has been effectively improve, pa-tients and their family members of nursing service satisfaction has improved significantly, prior to the implementation of the nurs-ing hierarchy management, after patient satisfaction refinement score, quality of care, the difference was significant (P<0.05). Conclusion Nursing hierarchy management the effective implementation of help to effectively improve the hospital overall nursing quality and nursing hierarchy management as a kind of effective ways to improve the service quality of the hospital nursing in mili-tary, it is worth to extend the application of.