CAJ | 학술논문

目的：观察和分析细节管理在120指挥调度纠纷防范中的意义。方法在2014年5月至2015年2月间，在街头随机选择100人开展问卷形式的调查，以120指挥调度纠纷防范工作的印象为调查主体，将100例调查问卷分为2014年间进行调查的A组与2015年间进行调查的B组，每组50例。分析与研究调查对象的问卷调查结果，并且进行综合评定。结果通过比较两组问卷调查结果得知，50％的众对于120指挥调度纠纷防范工作不满意，30％的公众认为120指挥调度纠纷防范工作表现一般，仅有20％的公众认为120指挥调度纠纷防范工作切实可靠的解决了公众的安全问题，非常满意。结论在今后的120指挥调度纠纷防范实践工作中，相关部门应积极开展120指挥调度纠纷防范工作的细节管理，将细节管理落实于120指挥调度纠纷防范工作当中，为120指挥调度工作营造良好的发展环境。
목적：관찰화분석세절관리재120지휘조도규분방범중적의의。방법재2014년5월지2015년2월간，재가두수궤선택100인개전문권형식적조사，이120지휘조도규분방범공작적인상위조사주체，장100례조사문권분위2014년간진행조사적A조여2015년간진행조사적B조，매조50례。분석여연구조사대상적문권조사결과，병차진행종합평정。결과통과비교량조문권조사결과득지，50％적음대우120지휘조도규분방범공작불만의，30％적공음인위120지휘조도규분방범공작표현일반，부유20％적공음인위120지휘조도규분방범공작절실가고적해결료공음적안전문제，비상만의。결론재금후적120지휘조도규분방범실천공작중，상관부문응적겁개전120지휘조도규분방범공작적세절관리，장세절관리락실우120지휘조도규분방범공작당중，위120지휘조도공작영조량호적발전배경。
ABSTRACT:Objective Details of management sense of observation and analysis at 120 dispatching Dissension in. Methods Between May 2014 to February 2015, 100 randomly selected people in the streets to carry out a questionnaire survey of 120 dispatching dispute impression preparedness for the investigation body, the questionnaire is divided into 100 cases were investigated between 2014 A group between 2015 and the investigation group B, 50 patients in each group. Analysis and Research survey questionnaire findings, and conduct a comprehensive assessment. Results By comparing the 100 cases that street survey results, more than 50%public dispute prevention work 120 dispatching lack of proper awareness, 30 percent of the public believes the dispute prevention work 120 dispatching lack of effective management, only 20%of the public believe 120 dispatching dispute prevention work safety, reasonable. Conclusion In the next 120 dispatching dispute prevention work in practice, relevant departments should actively carry out detailed management 120 dispatching dispute prevention work, will manage the implementation details in 120 dispatching dispute prevention work among the 120 dispatching work to create a good environment for development.