CAJ | 학술논문

近年，全国各地接连曝出杀医、伤医事件，案件的社会影响极其恶劣，这些恶性案件扭曲了医患关系，扰乱了医疗秩序，激化了医患矛盾。北京市医院管理局自成立以来高度重视医疗纠纷的管理，采取事前、事中和事后的全过程管理模式，协调医院做好医疗纠纷的化解工作，并将医疗纠纷化解率纳入市属医院绩效考核体系，通过发挥绩效考核的引导作用，妥善处理医疗纠纷和重大医疗事故，不断强化对市属医院医疗、药事、护理、医技等服务质量的精细化管理。
근년，전국각지접련폭출살의、상의사건，안건적사회영향겁기악렬，저사악성안건뉴곡료의환관계，우란료의료질서，격화료의환모순。북경시의원관리국자성립이래고도중시의료규분적관리，채취사전、사중화사후적전과정관리모식，협조의원주호의료규분적화해공작，병장의료규분화해솔납입시속의원적효고핵체계，통과발휘적효고핵적인도작용，타선처리의료규분화중대의료사고，불단강화대시속의원의료、약사、호리、의기등복무질량적정세화관리。
Recent years found a series of severe incidents of injuring or killing medical workers in several places in China,deteriorating patient-physician relations,and disturbing medical orders.Beijing Administration of Hospitals,since its founding,has attached great importance to the management of medical disputes,as evidenced in the full-process management covering pre-during-post disputes.The administration guided the hospitals in their dispute resolution,and included resolution rate of disputes as an index of municipal hospital performance evaluation.By means of the guidance of such evaluation, medical disputes and major medical accidents have been resolved satisfactorily,and fine management of service quality of such hospitals in terms of medical service,pharmacy,nursing and medical technology has been intensified all the time.