医学与社会
醫學與社會
의학여사회
MEDICINE AND SOCIETY
2015年
8期
40-42
,共3页
基本医疗保险%满意度%评价指标体系
基本醫療保險%滿意度%評價指標體繫
기본의료보험%만의도%평개지표체계
Basic Medical Insurance%Satisfaction%Evaluation Index System
目的：探索建立基本医疗保险参保患者满意度评价指标体系。方法：采用文献分析法、德尔菲法、问卷调查法构建满意度评价指标体系，运用探索性因子分析法、克朗巴赫α系数检验量表的信度和效度。结果：经过两轮专家咨询，最终确立的基本医疗保险参保患者满意度评价指标体系包含了医保筹资服务、医保补偿服务等4个一级指标，筹资方式、筹资数量、报销金额等13个二级指标，经检验量表具有较好的信度及效度。结论：该指标体系全面、可信，可以为基本医疗保险参保患者满意度评价提供一定的参考和依据。
目的：探索建立基本醫療保險參保患者滿意度評價指標體繫。方法：採用文獻分析法、德爾菲法、問捲調查法構建滿意度評價指標體繫，運用探索性因子分析法、剋朗巴赫α繫數檢驗量錶的信度和效度。結果：經過兩輪專傢咨詢，最終確立的基本醫療保險參保患者滿意度評價指標體繫包含瞭醫保籌資服務、醫保補償服務等4箇一級指標，籌資方式、籌資數量、報銷金額等13箇二級指標，經檢驗量錶具有較好的信度及效度。結論：該指標體繫全麵、可信，可以為基本醫療保險參保患者滿意度評價提供一定的參攷和依據。
목적：탐색건립기본의료보험삼보환자만의도평개지표체계。방법：채용문헌분석법、덕이비법、문권조사법구건만의도평개지표체계，운용탐색성인자분석법、극랑파혁α계수검험량표적신도화효도。결과：경과량륜전가자순，최종학립적기본의료보험삼보환자만의도평개지표체계포함료의보주자복무、의보보상복무등4개일급지표，주자방식、주자수량、보소금액등13개이급지표，경검험량표구유교호적신도급효도。결론：해지표체계전면、가신，가이위기본의료보험삼보환자만의도평개제공일정적삼고화의거。
Objective: To establish an evaluation index system of satisfaction of patients participating basic medical insurance.Methods:With the literature review, brainstorming method, expert consulting and Delphi method, the index system was established, and exploratory factor analysis was used to test the reliability and validity of the scale.Results: After two rounds of expert consultation, the evaluation index system of satisfaction of patients with basic medical insurance was constructed, which contained 4 first-tier indicators and 13 second-tier indicators, and factor analysis showed that this index system had good reliability and validity.Conclusion:The index system is comprehensive, credible, and can offer reasonable references for satisfaction evaluation of patients with basic medical insurance.
