CAJ | 학술논문

目的：构建以患者满意度为核心的医疗服务质量管理体系，以促进医疗服务质量的提高。方法完善各种组织和规则制度，采取信息化质控管理方式，运用综合的、科学的质控管理手段，对医疗服务质量进行有效管理。结果构建了以患者满意度为核心的医疗服务质量管理体系框架。该框架以患者为中心，以患者满意度为核心，以相关制度、指标与数据为参考，对医疗服务过程中各环节进行实时动态质控监管。在此基础上，构建相应的质控管理体系。结论该质控管理体系，注重从患者满意度角度进行质控，全程质量和环节质量改善明显，有助于医疗服务质量的持续改进。
목적：구건이환자만의도위핵심적의료복무질량관리체계，이촉진의료복무질량적제고。방법완선각충조직화규칙제도，채취신식화질공관리방식，운용종합적、과학적질공관리수단，대의료복무질량진행유효관리。결과구건료이환자만의도위핵심적의료복무질량관리체계광가。해광가이환자위중심，이환자만의도위핵심，이상관제도、지표여수거위삼고，대의료복무과정중각배절진행실시동태질공감관。재차기출상，구건상응적질공관리체계。결론해질공관리체계，주중종환자만의도각도진행질공，전정질량화배절질량개선명현，유조우의료복무질량적지속개진。
Objective To establish the medical service quality control and management system taking pa-tient satisfaction as the core, in order to promote the improvement of medical service quality.Methods Quality of medical service was controlled and managed effectively, with various organizations and rules were perfected, and al-so with information, integrated and scientific management methods of quality control were taken.Results The framework of medical service quality management system with patient satisfaction as the core was built.The frame-work was constructed mainly based on regards of patients and their satisfaction assisted with related systems, indica-tors and data.In the process of medical service, all aspects were real-time controlled.Based on this, the quality control and management system was established.Conclusion the system focuses on the quality control in terms of patient satisfaction, and has a significant effect on Total Quality and process quality, which would help improving the medical service quality.