旅游科学
旅遊科學
여유과학
Tourism Science
2007年
4期
36~42
,共null页
戴斌 常俊娜 李薇 李莉 黄选
戴斌 常俊娜 李薇 李莉 黃選
대빈 상준나 리미 리리 황선
豪华饭店 员工满意度 影响因素
豪華飯店 員工滿意度 影響因素
호화반점 원공만의도 영향인소
deluxe hotel; job satisfaction; influential factor
本文以首批创建白金五星级试点饭店为例,抽取相关饭店员工问卷样本进行满意度分析,采用SPSS13,0统计软件对员工是否满意、满意与不满意的因素并结合个人信息进行T检验和方差分析,以期对我国豪华饭店员工满意度现状进行评析并提出相关改进建议。
本文以首批創建白金五星級試點飯店為例,抽取相關飯店員工問捲樣本進行滿意度分析,採用SPSS13,0統計軟件對員工是否滿意、滿意與不滿意的因素併結閤箇人信息進行T檢驗和方差分析,以期對我國豪華飯店員工滿意度現狀進行評析併提齣相關改進建議。
본문이수비창건백금오성급시점반점위례,추취상관반점원공문권양본진행만의도분석,채용SPSS13,0통계연건대원공시부만의、만의여불만의적인소병결합개인신식진행T검험화방차분석,이기대아국호화반점원공만의도현상진행평석병제출상관개진건의。
With the construction of the first patch of platinum five stared hotels, the authors made a job satisfaction survey of the pilot hotel employees. By applying SPSS 13.0., they tested employee job satisfaction with three index including Whether Satisfied, Satisfied and Not Satisfied. The authors also made a T-test and variance analysis with the personal information collected. This study attempts to make a summary of the status quo of job satisfaction research of deluxe hotel employees and present some suggestions for improvement.