CAJ | 학술논문

本文以南岸学院图书馆应用SMS（short message service）文献咨询服务为例，研究比较了图书馆向读者发送电子邮件、在线聊天与发短信服务（SMS）各自的长处与不足。着重讨论SMS服务方式是否更让人愿意接受和方便易行的问题。本文认为，为了进一步满足读者的需求，在向读者提供服务的方式上，图书馆应该具有更多的灵活性。应用SMS文献咨询服务，可以使图书馆有机会以学生所熟悉的、简便易行的方式向他们提供图书馆信息，不仅非常适合学生的需求，而且其成本也在可接受的程度之内。
본문이남안학원도서관응용SMS（short message service）문헌자순복무위례，연구비교료도서관향독자발송전자유건、재선료천여발단신복무（SMS）각자적장처여불족。착중토론SMS복무방식시부경양인원의접수화방편역행적문제。본문인위，위료진일보만족독자적수구，재향독자제공복무적방식상，도서관응해구유경다적령활성。응용SMS문헌자순복무，가이사도서관유궤회이학생소숙실적、간편역행적방식향타문제공도서관신식，불부비상괄합학생적수구，이차기성본야재가접수적정도지내。
The paper takes Southbank Institute Library SMS reference services as example and comparing advantage and disadvantage of SMS with e- mail and live chat and call services. It emphasizes whether SMS is agreeable and actual to students. In an attempt to meet evolving client needs, academic Library needed to become more flexible in the way services which were delivered. Taking advantage of SMS to service students in their familiar and pleasant ways will surely be welcome and popular, It will certainly fit into students taste and library budget constraints as well.