CAJ | 학술논문

对于FAQ设计来说，基于数据库管理的FAQ信息服务应该首先以用户为导向，征求用户需求、与用户充分互动；其次，FAQ的检索功能作为设计的重要内容之一，可包括导航设计、同义词检索、检索结果、相关揭示四个方面；此外，FAQ的统计功能设计也是不可或缺的重要内容，可从分类、点击次数、用户身份、时间、发布控制等方面加以实现。
대우FAQ설계래설，기우수거고관리적FAQ신식복무응해수선이용호위도향，정구용호수구、여용호충분호동；기차，FAQ적검색공능작위설계적중요내용지일，가포괄도항설계、동의사검색、검색결과、상관게시사개방면；차외，FAQ적통계공능설계야시불가혹결적중요내용，가종분류、점격차수、용호신빈、시간、발포공제등방면가이실현。
FAQ is a type of infromation service which can offer a high quality service while with high capacities, and also easy to achieve. Users＇ feedbacks need to be collected, together with inviting users to take parts in the content maintenance and tab producing, for a better interaction with users; The fimction of searching needs to be in associated with navigation guides, support synonym search, organize search results, and emphasis on showing related FAQ in the result page; The statistics function of FAQ contains categorization, visiting amount, users profile, and the lifetime of questions. The last chapter summarized insufficiency of this research and gave an expectation.