CAJ | 학술논문

本文认为，知识密集型服务业通过深入开发和应用企业的知识，运用知识共享和知识转移，促进自身和客户企业的创新活动：隐性知识是知识密集型服务业知识的主体与核心：服务创新的前提是隐性知识的发掘和共享提升组织知识量；服务创新依赖于服务提供者和客户间相互作用的质量；知识密集型服务业需不断提升自身的技术和知识含量，加快对复合型服务人才的培养，构建全方位需求的服务供应体系，深刻分析自身知识的特点与结构，在创建适合知识共享企业文化的前提下，对现有的隐性知识进行系统化的梳理和利用，提高服务质量及服务创新能力。
본문인위，지식밀집형복무업통과심입개발화응용기업적지식，운용지식공향화지식전이，촉진자신화객호기업적창신활동：은성지식시지식밀집형복무업지식적주체여핵심：복무창신적전제시은성지식적발굴화공향제승조직지식량；복무창신의뢰우복무제공자화객호간상호작용적질량；지식밀집형복무업수불단제승자신적기술화지식함량，가쾌대복합형복무인재적배양，구건전방위수구적복무공응체계，심각분석자신지식적특점여결구，재창건괄합지식공향기업문화적전제하，대현유적은성지식진행계통화적소리화이용，제고복무질량급복무창신능력。
In Knowledge Economy time, the competition of enterprises more and more lies on the innovative ability. In this paper knowledge intensive business service （KIBS） and its service behaviour were analyzed. And then the viewpoint of enhancing management of tacit knowledge was put out through intensive research on management of tacit knowledge-service innovation on the KIBS-consumer interface. The conclusion is directly useful for promoting KIBS innovative level.