CAJ | 학술논문

技术创新与顾客满意度之间是不断持续的协同进化过程。文章通过建立动力方程，严格证明了无论企业采取什么策略，顾客都不可能达到最大满意度。然而，正是由于不能达到顾客最大满意度，促使技术创新与顾客满意度之间持续不断地协同进化，这正是推动企业技术创新进化的根本动力。企业必须关注顾客满意度的动态性以及与技术创新进化的协同性，才能获得真正的发展。
기술창신여고객만의도지간시불단지속적협동진화과정。문장통과건립동력방정，엄격증명료무론기업채취십요책략，고객도불가능체도최대만의도。연이，정시유우불능체도고객최대만의도，촉사기술창신여고객만의도지간지속불단지협동진화，저정시추동기업기술창신진화적근본동력。기업필수관주고객만의도적동태성이급여기술창신진화적협동성，재능획득진정적발전。
It is a continuous co -evolution process between technology innovation and customer satisfaction. It can be strictly proved by constructing dynamic equation that customers can not achieve the maximum satisfaction no matter what strategies the enterprise takes. However, it is precisely because the maximum satisfaction of customers can not be achieved that the coevolution between technology innovation and customer satisfaction is promoted to be continuous, which is just the fundamental impetus to promote the technology innovation of enterprises. Enterprises must be concerned about the dynamic characteristic of customer satisfaction as well as the concertedness with the evolution of technology innovation to get real development.