CAJ | 학술논문

LibQUAL＋是一套图书馆用于寻求、跟踪、了解并按照用户的服务质量观点采取行动的网络调查系统，在国外得到了广泛的认同和支持，在中国内地的应用是否可靠和有效还未得到严格的检验。该文详细介绍了武汉大学图书馆2008年LibQUAL＋项目实施的完整过程，并就项目的适用性问题提出了一些思考和建议。
LibQUAL＋시일투도서관용우심구、근종、료해병안조용호적복무질량관점채취행동적망락조사계통，재국외득도료엄범적인동화지지，재중국내지적응용시부가고화유효환미득도엄격적검험。해문상세개소료무한대학도서관2008년LibQUAL＋항목실시적완정과정，병취항목적괄용성문제제출료일사사고화건의。
LibQUAL ＋ is a suite of services that libraries use to solicit, track, understand, and act upon users opinions of service quality. Although it has been widely upheld and supported abroad, its credibility and effectiveness of the application has not been strictly tested in Chinese Mainland. In this paper, the author presents a whole practice process of LibQUAL ＋ 2008 library service quality survey in Wuhan University Library, and brings forward some thoughts and advices on its applicability.