CAJ | 학술논문

在物流服务质量（LSQ）的评价指标体系中，有些指标存在着不确定性和动态变化性。基于顾客导向的物流服务质量评价体系，采用动态模糊集理论，提出物流服务质量的动态模糊综合评价方法，解决物流服务质量评价中动态模糊性和动态性问题。通过一个案例来说明所提出的方法的应用。
재물류복무질량（LSQ）적평개지표체계중，유사지표존재착불학정성화동태변화성。기우고객도향적물류복무질량평개체계，채용동태모호집이론，제출물류복무질량적동태모호종합평개방법，해결물류복무질량평개중동태모호성화동태성문제。통과일개안례래설명소제출적방법적응용。
In evaluating logistics service quality, some factors are characterized as uncertainty and dynam- ics. To reflect the uncertainty and dynamics of such factors, a comprehensive, dynamic and fuzzy evaluation method is proposed to measure the factors. In this way, a customer-oriented logistics service quality system is established. A case problem is used to show the application of the proposed method.