财经理论与实践
財經理論與實踐
재경이론여실천
The Theory and Practice of Finance and Economics
2010年
1期
108~111
,共null页
六西格玛 服务企业酒店 送餐服务
六西格瑪 服務企業酒店 送餐服務
륙서격마 복무기업주점 송찬복무
Six Sigma; Service Enterprises; Hotel; Food Service
通过选取一家四星级高级商务酒店，按照六西格玛的DMAIC模式对六西格玛在服务企业的运用进行实证研究。结果表明，像酒店这样典型的服务型企业，运用六西格玛可以取得较为理想的效果。
通過選取一傢四星級高級商務酒店，按照六西格瑪的DMAIC模式對六西格瑪在服務企業的運用進行實證研究。結果錶明，像酒店這樣典型的服務型企業，運用六西格瑪可以取得較為理想的效果。
통과선취일가사성급고급상무주점，안조륙서격마적DMAIC모식대륙서격마재복무기업적운용진행실증연구。결과표명，상주점저양전형적복무형기업，운용륙서격마가이취득교위이상적효과。
According to the relevant theories and literatures, this paper selects a four--star business hotel as an example to study the applicability of DMAIC model of Six Sigma in service enterprises. The result shows that in typical service industries, such as hotel industry, the application of Six Sigma can get a good performance.
