科技进步与对策
科技進步與對策
과기진보여대책
Science & Technology Progress and Policy
2010年
4期
55~58
,共null页
知识密集型服务业 创新能力 DEMATEL方法
知識密集型服務業 創新能力 DEMATEL方法
지식밀집형복무업 창신능력 DEMATEL방법
Knowledge Intensive Business Services; Innovation ability; DEMATEL
引进DEMATEL方法模型对知识密集型服务业创新能力影响因素进行了分析，探讨了影响知识密集型服务业创新能力的关键指标，指出物化知识水平、人力资源水平、组织创新活动与信息技术关联度以及CRM战略是关键因素，并对知识密集型服务业创新提出了相关的策略建议。
引進DEMATEL方法模型對知識密集型服務業創新能力影響因素進行瞭分析，探討瞭影響知識密集型服務業創新能力的關鍵指標，指齣物化知識水平、人力資源水平、組織創新活動與信息技術關聯度以及CRM戰略是關鍵因素，併對知識密集型服務業創新提齣瞭相關的策略建議。
인진DEMATEL방법모형대지식밀집형복무업창신능력영향인소진행료분석，탐토료영향지식밀집형복무업창신능력적관건지표，지출물화지식수평、인력자원수평、조직창신활동여신식기술관련도이급CRM전략시관건인소，병대지식밀집형복무업창신제출료상관적책략건의。
This paper introduces DEMATEL to analyze the factors Intensive Business Services, makes the key index into the inquiry. the relevance of the innovation activity on the organizations and CRM, all are the key factors which have great influence. In the which have influence on the innovation of Knowledge It puts forward that the knowledge, human resource, the information technology, including the strategy of end, it brings forward some suggestions related to the innovation of Knowledge Intensive Business Services.
