CAJ | 학술논문

通过引入公共体育场馆服务管理绩效评估的概念,探讨了公共体育场馆服务管理的绩效评估的模式及对策,以为提高我国公共体育场馆服务管理的绩效水平提高参考与借鉴。研究认为,公共体育场馆服务管理的绩效评估是指识别、观察、测量和开发公共体育场馆经营管理中绩效的过程。公共体育场馆服务管理实施绩效评估的流程包括：设定绩效评估目标,选择评估方法,构建KPI评估指标体系和实施绩效评估。提高公共体育场馆服务管理绩效的对策包括：建立健全公共体育场馆服务管理绩效评估的制度,引入公共体育场馆服务的标准化管理机制,引进优秀体育场馆经营管理人才和建立良性的市场竞争机制。
통과인입공공체육장관복무관리적효평고적개념,탐토료공공체육장관복무관리적적효평고적모식급대책,이위제고아국공공체육장관복무관리적적효수평제고삼고여차감。연구인위,공공체육장관복무관리적적효평고시지식별、관찰、측량화개발공공체육장관경영관리중적효적과정。공공체육장관복무관리실시적효평고적류정포괄：설정적효평고목표,선택평고방법,구건KPI평고지표체계화실시적효평고。제고공공체육장관복무관리적효적대책포괄：건립건전공공체육장관복무관리적효평고적제도,인입공공체육장관복무적표준화관리궤제,인진우수체육장관경영관리인재화건립량성적시장경쟁궤제。
The thesis introduces the concept of service management performance evaluation of the public sport stadium and gymnasium.It also discusses the model and strategies of the evaluation to provide consultancy for enhancing the management performance of the services in the China＇s public sport facilities.This article reveals that the evaluation is a process of defining,observing,measuring and developing the performance in the operation of public sport facilities.The procedure of the evaluation includes setting goals,selecting approaches and building the KPI indicator system and implementing the evaluation.The strategies of enhancing the performance include building and improving a sound evaluation system,introducing a standardized management of the public stadium and gymnasium services,recruiting talents of the operation and management of sport facilities and building a sound market competition mechanism.