CAJ | 학술논문

在构建知识密集型服务企业服务创新能力评价指标体系的基础上,运用专家估计法和模糊综合评价法建立了数学模型,对知识密集型服务企业的服务创新能力进行了客观的评价。结果表明,所建的评价指标体系和所采用的评价方法对知识密集型服务企业有一定的适用性,它清楚地反映了企业服务创新能力各个指标的相对重要性,同时,使知识密集型服务企业能够从深层次认识企业的服务创新水平,发现自身不足,并且对于正确制定企业服务创新政策和战略目标、改进创新管理工作等方面都具有重要的意义。
재구건지식밀집형복무기업복무창신능력평개지표체계적기출상,운용전가고계법화모호종합평개법건립료수학모형,대지식밀집형복무기업적복무창신능력진행료객관적평개。결과표명,소건적평개지표체계화소채용적평개방법대지식밀집형복무기업유일정적괄용성,타청초지반영료기업복무창신능력각개지표적상대중요성,동시,사지식밀집형복무기업능구종심층차인식기업적복무창신수평,발현자신불족,병차대우정학제정기업복무창신정책화전략목표、개진창신관리공작등방면도구유중요적의의。
By establishing an appraisal index system, and adopting Delphi method and fuzzy comprehensive evaluation method , a mathematical model was built to objectively evaluate service innovation ability of a knowledgeintensive service enterprise. The result indicates that the appraisal index system and the evaluation methods have wide applicability to the knowledge-intensive service enterprise. It can clearly reflect the relative importance of each index for the enterprise＇s service innovation ability, at the same time, a knowledge-intensive service enterprise can realize its service innovative level and find its deficiency, and it has great significance for providing the proper development of business services innovation policies and strategic objectives.