CAJ | 학술논문

高校图书馆采用开架借阅方式方便读者的同时,也为读者服务带来了新的问题。文章在简要介绍图书馆开放借阅模式的基本现状后,给出开放模式下的一个典型案例,说明馆员在读者服务过程中所应关注的深层次内容。以此为基础,从Google Answer/百度知道模式、BBS/E-mail/SMS/IM手段、CRM系统数据源获取和分析、RFID等新技术的使用等几个方面给出开架借阅环境下改进读者服务的一些思路。
고교도서관채용개가차열방식방편독자적동시,야위독자복무대래료신적문제。문장재간요개소도서관개방차열모식적기본현상후,급출개방모식하적일개전형안례,설명관원재독자복무과정중소응관주적심층차내용。이차위기출,종Google Answer/백도지도모식、BBS/E-mail/SMS/IM수단、CRM계통수거원획취화분석、RFID등신기술적사용등궤개방면급출개가차열배경하개진독자복무적일사사로。
Open-shelf lending in university library can bring the reader some convenience,on the other way,it also brings some new problems to reader service.After introducing the existing state of library＇s open-shelf mode,one typical case in open-shelf mode was provided.In this case,the paper showed us what＇s the librarian should be paid attention and how to give deep-level service to the reader.Base on this,the paper gave many suggestions,such as the mode of Google Answer and Baidu to know,the using of BBS/E-mail/SMS/IM,the data source gaining and analysis from CRM system,the using of RFID,and so on.