湖南大学学报：社会科学版
湖南大學學報：社會科學版
호남대학학보：사회과학판
Journal of Hunan University(Social Sciences)
2010年
6期
78~83
,共null页
员工 情绪智力 组织公民行为 影响作用
員工 情緒智力 組織公民行為 影響作用
원공 정서지력 조직공민행위 영향작용
employee; emotional intelligence; organizational citizenship behavior; influence
组织公民行为是管理心理学和组织行为学的研究热点之一。员工情绪智力是否影响组织公民行为,以及产生了什么样的影响已成为理论界和企业界关注的焦点。文章采用情绪智力量表、组织公民行为量表对240名企业员工进行测试,发现员工情绪智力对组织公民行为及各层次、各维度均有显著的积极影响作用,因此,企业应充分考虑将情绪智力要素纳入员工的招聘、选拔、培训和开发过程中,以此提高员工情绪智力,促使员工最大限度的展现组织公民行为。
組織公民行為是管理心理學和組織行為學的研究熱點之一。員工情緒智力是否影響組織公民行為,以及產生瞭什麽樣的影響已成為理論界和企業界關註的焦點。文章採用情緒智力量錶、組織公民行為量錶對240名企業員工進行測試,髮現員工情緒智力對組織公民行為及各層次、各維度均有顯著的積極影響作用,因此,企業應充分攷慮將情緒智力要素納入員工的招聘、選拔、培訓和開髮過程中,以此提高員工情緒智力,促使員工最大限度的展現組織公民行為。
조직공민행위시관리심이학화조직행위학적연구열점지일。원공정서지력시부영향조직공민행위,이급산생료십요양적영향이성위이론계화기업계관주적초점。문장채용정서지역량표、조직공민행위량표대240명기업원공진행측시,발현원공정서지력대조직공민행위급각층차、각유도균유현저적적겁영향작용,인차,기업응충분고필장정서지력요소납입원공적초빙、선발、배훈화개발과정중,이차제고원공정서지력,촉사원공최대한도적전현조직공민행위。
The study on organizational citizenship behavior is one of the hot issues in the field of management psychology and organizational behavior.whether employee＇ s emotional intelligence has influence on organizational citizenship behavior and what impact it would be come into being,both of them has been paid more and more attention.In this paper,EQ,OCB questionnaire were used to examine 300 employees,We got the result that employee＇ s emotional intelligence has a significant positive impact on all organizational citizenship behavior and its levers and dimensions.In order to raise the employee＇ s emotional intelligence,prompting staff to maximize display of organizational citizenship behavior,Enterprises should take full account of the elements of emotional intelligence included in the process of staff recruitment,selection,training and development.
