应用心理学
應用心理學
응용심이학
Chinese JOurnal of Applied Psychology
2010年
3期
272~279
,共null页
酒店员工 心理压力 影响因素
酒店員工 心理壓力 影響因素
주점원공 심리압력 영향인소
hotel staff; mental stress; affect factors
采用自编问卷等测评工具对杭州市两个高星级酒店270名员工进行酒店员工心理压力及影响因素的调查研究。结果表明:(1)酒店员工的年龄变量对心理压力的影响主效应十分显著,总体呈年龄段越低,心理压力越大的趋势。学历与年龄的交互作用对心理压力的影响显著,小学学历的员工高龄段的比低龄段的心理压力更为高些,与其余几个文化段的员工呈不同的趋势。(2)酒店员工的压力反应与其工作属性、职业态度、负性生活事件、社会支持、特质应对方式等因素呈显著相关。员工的消极应对方式和职业态度是影响心理压力的最主要因素。
採用自編問捲等測評工具對杭州市兩箇高星級酒店270名員工進行酒店員工心理壓力及影響因素的調查研究。結果錶明:(1)酒店員工的年齡變量對心理壓力的影響主效應十分顯著,總體呈年齡段越低,心理壓力越大的趨勢。學歷與年齡的交互作用對心理壓力的影響顯著,小學學歷的員工高齡段的比低齡段的心理壓力更為高些,與其餘幾箇文化段的員工呈不同的趨勢。(2)酒店員工的壓力反應與其工作屬性、職業態度、負性生活事件、社會支持、特質應對方式等因素呈顯著相關。員工的消極應對方式和職業態度是影響心理壓力的最主要因素。
채용자편문권등측평공구대항주시량개고성급주점270명원공진행주점원공심리압력급영향인소적조사연구。결과표명:(1)주점원공적년령변량대심리압력적영향주효응십분현저,총체정년령단월저,심리압력월대적추세。학력여년령적교호작용대심리압력적영향현저,소학학력적원공고령단적비저령단적심리압력경위고사,여기여궤개문화단적원공정불동적추세。(2)주점원공적압력반응여기공작속성、직업태도、부성생활사건、사회지지、특질응대방식등인소정현저상관。원공적소겁응대방식화직업태도시영향심리압력적최주요인소。
This research was conducted to investigate the metal stress and its affecting factors for hotel staffs by using a self-made questionnaire and some similar tests.270 hotel staff from 2 high range hotels in Hangzhou were recruited to finish the tests.The results were as follows:(1)The hotel staff's age factor had a significant effect on their metal stress,specifically,the younger staff had higher mental stress.The interactive effect between staff age and staff's education level had significant effect on their mental stress,the staff with primary education had higher mental stress than those with higher education.(2)There existed significant correlations between hotel staff's mental stress and their working attribution,professional attitude,negative life event effect,social support and trait cope style.The most important factors affecting staff's mental stress were their negative coping style and professional attitude.