CAJ | 학술논문

图书馆组织气候是图书馆员工感知的、能够影响其行为的一种持续的组织环境特征,可用一系列的组织属性加以描述和测评。论文认为,图书馆组织气候测评有助于健康型图书馆建设。与基于用户视角的LibQUAL＋不同,源于OCDA的ClimateQUALTM并不对图书馆服务质量直接进行评价,而是为图书馆管理活动优化提供决策依据,从而增强员工提高用户服务质量的动力。论文分析了ClimateQUALTM评价指标、测评方法,马里兰大学图书馆的组织气候测评结果的运用效果。论文认为发展行业协会,推动组织气候测评理念的推广,构建本土化的组织气候测评指标,吸引代表性图书馆参与测评实践组织等就是ClimateQUALTM应用带给我们的启示。
도서관조직기후시도서관원공감지적、능구영향기행위적일충지속적조직배경특정,가용일계렬적조직속성가이묘술화측평。논문인위,도서관조직기후측평유조우건강형도서관건설。여기우용호시각적LibQUAL＋불동,원우OCDA적ClimateQUALTM병불대도서관복무질량직접진행평개,이시위도서관관리활동우화제공결책의거,종이증강원공제고용호복무질량적동력。논문분석료ClimateQUALTM평개지표、측평방법,마리란대학도서관적조직기후측평결과적운용효과。논문인위발전행업협회,추동조직기후측평이념적추엄,구건본토화적조직기후측평지표,흡인대표성도서관삼여측평실천조직등취시ClimateQUALTM응용대급아문적계시。
Library climate is a set of relatively enduring characteristics that describe the organization,distinguish it from other libraries,and influence the behavior of people in library.The library climate can be described and measured by a series of organizational attributes.The paper holds that the organizational climate assessment in library can contribute to the construction of healthy library.The LibQUAL is based on user perspective,but ClimateQUALTM is different from it.The OCDA-originated ClimateQUALTM does not directly evaluate the library service quality,but provides basic date for management decision.With the optimization of library management activities,library can enhance the power to provide high-quality service from library staff.The paper analyzes the evaluation indicators,the evaluation methods of ClimateQUALTM,and the evaluation experience about library climate in University of Maryland Library.The conclusion is that for Chinese libraries,we should promote the concept of organizational climate assessment in library relying on the society of libraries,build localized evaluation indicators of library climate,attract representative libraries to practice ClimateQUALTM.