经济与管理研究
經濟與管理研究
경제여관리연구
Research on Economics and Management
2011年
9期
96~104
,共null页
关系依恋 关联强度 品牌体验 重购意向
關繫依戀 關聯彊度 品牌體驗 重購意嚮
관계의련 관련강도 품패체험 중구의향
Relationship Attachment ; Association Strength ; Brand Experience ; Repurchase Intention
消费者品牌体验是其自身与外界环境之间作用的心理过程和结果,消费者和品牌之间建立关联关系是体验进行的基础。研究以关系依恋、品牌体验和重购意向分别作为前置、中介和结果变量,结构方程模型检验结果显示关系依恋对品牌体验各维度和重购意向具有显著的影响作用,该过程是一个部分中介模型,品牌体验的感官和关系维度对重购意向影响显著。研究结果从理论上扩展了顾客体验的消费者心理过程研究,对市场营销管理也具有一定的启示。
消費者品牌體驗是其自身與外界環境之間作用的心理過程和結果,消費者和品牌之間建立關聯關繫是體驗進行的基礎。研究以關繫依戀、品牌體驗和重購意嚮分彆作為前置、中介和結果變量,結構方程模型檢驗結果顯示關繫依戀對品牌體驗各維度和重購意嚮具有顯著的影響作用,該過程是一箇部分中介模型,品牌體驗的感官和關繫維度對重購意嚮影響顯著。研究結果從理論上擴展瞭顧客體驗的消費者心理過程研究,對市場營銷管理也具有一定的啟示。
소비자품패체험시기자신여외계배경지간작용적심리과정화결과,소비자화품패지간건립관련관계시체험진행적기출。연구이관계의련、품패체험화중구의향분별작위전치、중개화결과변량,결구방정모형검험결과현시관계의련대품패체험각유도화중구의향구유현저적영향작용,해과정시일개부분중개모형,품패체험적감관화관계유도대중구의향영향현저。연구결과종이론상확전료고객체험적소비자심리과정연구,대시장영소관리야구유일정적계시。
Consumer brand experience is psychological outcomes and processes between the external environments of its own, Association between consumers and the brand is the basis of experience. Brand - self connection, brand experi- ence and repurchase intention are respectively as antecedent, mediation and outcome variation. The SEM test outcome shows brand - self connection has significant influence on brand experience and repurchase intention and the process is a part mediation model. Sensory experience and emotion experience dimensions influence repurchase intentions significant- ly. The research is a theoretical expansion of the process of consumer experience psychology and has some marketing man- agement inspiration