CAJ | 학술논문

商务电话应对是商务礼仪中不可缺少的一部分,具有只能通过声音和语言为媒介进行交际的特点。在日本,有关商务礼仪的诸多讲座、培训及各大公司对新进社员的培训项目中,商务电话交际技巧都作为重要的内容独立归类。特别是与关系企业之间的社外商务电话应对礼仪和技巧往往代表着企业的形象及个人的品性,甚至关系到企业的业务发展。因此在「マナー」「言葉遣いの丁寧さ」方面有其独特之处和更高的要求。以社外商务电话应对为中心探析商务日语交际的语用要点具有相当的实用性和代表性。
상무전화응대시상무례의중불가결소적일부분,구유지능통과성음화어언위매개진행교제적특점。재일본,유관상무례의적제다강좌、배훈급각대공사대신진사원적배훈항목중,상무전화교제기교도작위중요적내용독립귀류。특별시여관계기업지간적사외상무전화응대례의화기교왕왕대표착기업적형상급개인적품성,심지관계도기업적업무발전。인차재「マナー」「언엽견いの정녕さ」방면유기독특지처화경고적요구。이사외상무전화응대위중심탐석상무일어교제적어용요점구유상당적실용성화대표성。
Business phone conversations,which focus on communication via voice and language,is an integral part of business etiquette.In Japan,competence in business phone communication is,in fact,classified as a vital component in lectures and training programs on business etiquette as well as in the orientation training projects of large companies.The etiquette and competence of external business phone conversations,especially between related companies,do not only represent the corporate image and a person’s ethics but also have an impact on the growth of a business.Therefore,special attention and higher requirements are expected in etiquette and the politeness of diction.