CAJ | 학술논문

文章是基于对北京市六家政府机关219名普通公务员进行的问卷调查分析，通过层次回归分析的方法考察了上级反馈对公务员组织公民行为各维度的作用机制。研究结果发现，在控制了人口统计学变量和工作反馈之后，上级反馈对帮助行为和谏言行为有显著正向预测作用。进一步的中介作用分析结果表明，工作投入和工作倦怠在上级反馈与帮助行为中具有完全中介作用，工作投入在上级反馈与谏言行为中具有部分中介作用。研究结果表明，上级反馈是促进公务员组织公民行为的重要因素。
문장시기우대북경시륙가정부궤관219명보통공무원진행적문권조사분석，통과층차회귀분석적방법고찰료상급반궤대공무원조직공민행위각유도적작용궤제。연구결과발현，재공제료인구통계학변량화공작반궤지후，상급반궤대방조행위화간언행위유현저정향예측작용。진일보적중개작용분석결과표명，공작투입화공작권태재상급반궤여방조행위중구유완전중개작용，공작투입재상급반궤여간언행위중구유부분중개작용。연구결과표명，상급반궤시촉진공무원조직공민행위적중요인소。
Based on the questionnaire survey of 219 ordinary civil servants with 6 Beijing government organs through gradation method of regression, the thesis probes into the multiple-dimension mechanisms in which the feedback from the upper government takes effect on the way civil servant organize citizens＇ behaviour. The findings have proven that having controlled demographic variables and work feedback, upper-government feedback has obvious positive prediction in both act and advice. The analytical findings of further medium function indicates that involvement and tiredness play a role of full medium in upper-government feedback and helping act; involvement plays a partial role of medium in upper feedback and advice. The findings show that upper feedback is an important factor that might assist civil servants in organizing citizens＇ behaviour.