CAJ | 학술논문

物流服务需求方和物流服务提供方之间的信息不对称可能导致LSP提供较差的服务或较高服务价格，甚至可能会泄露商业机密，导致LSR遭受巨大损失。而仅凭签订的合同难以实时监测其实施情况。针对这一问题，在阐述面向领域的物流SLA基础上提出了一种基于SLA的监测机制。在服务的部署过程中，由第四方物流完成服务资源的重新配置，使得LSP能够根据用户需求提供一定等级的服务。最后还给出了一个具体的实例，进一步分析说明物流SLA的监控机制。
물류복무수구방화물류복무제공방지간적신식불대칭가능도치LSP제공교차적복무혹교고복무개격，심지가능회설로상업궤밀，도치LSR조수거대손실。이부빙첨정적합동난이실시감측기실시정황。침대저일문제，재천술면향영역적물류SLA기출상제출료일충기우SLA적감측궤제。재복무적부서과정중，유제사방물류완성복무자원적중신배치，사득LSP능구근거용호수구제공일정등급적복무。최후환급출료일개구체적실례，진일보분석설명물류SLA적감공궤제。
Asymmetric information between the logistic service requester and the logistic service provider may lead to provide poorer service or higher price to LSR. LSP may even disclose trade secret, lead to logistic service requester suffer heavy losses. Contract alone is difficult to monitor the implementation in real time. To solve this problem, we first elaborate a domain - oriented SLA model, and then we propose a SLA- based monitoring mechanism. In the process of deploying service, we expect to re- configure the service resources by 4PL; which can make LSP provide a certain level of service to meet LSR＇s needs. Finally, we give a specific example to make a further analysis which can explain the monitoring mechanism of the logistic SLA.