软科学
軟科學
연과학
Soft Science
2011年
6期
49~53
,共null页
三元交互 ERP 信息管理 客户满意度
三元交互 ERP 信息管理 客戶滿意度
삼원교호 ERP 신식관리 객호만의도
triadic reciprocal determinism; ERP; information management; user satisfaction
基于三元交互理论的ERP系统实施绩效的影响因素可以整合为环境因素、用户行为和用户的主体因素三大类，通过对289位ERP系统用户的问卷调查，检验了各因素对ERP系统实施绩效的影响以及它们之间的相互作用。实证研究结果表明三类影响因素对ERP系统实施绩效都有影响，但影响效果及方式有所不同，同时证实了ERP系统实施绩效的影响因素之间的非互为平等三元交互作用。
基于三元交互理論的ERP繫統實施績效的影響因素可以整閤為環境因素、用戶行為和用戶的主體因素三大類，通過對289位ERP繫統用戶的問捲調查，檢驗瞭各因素對ERP繫統實施績效的影響以及它們之間的相互作用。實證研究結果錶明三類影響因素對ERP繫統實施績效都有影響，但影響效果及方式有所不同，同時證實瞭ERP繫統實施績效的影響因素之間的非互為平等三元交互作用。
기우삼원교호이론적ERP계통실시적효적영향인소가이정합위배경인소、용호행위화용호적주체인소삼대류，통과대289위ERP계통용호적문권조사，검험료각인소대ERP계통실시적효적영향이급타문지간적상호작용。실증연구결과표명삼류영향인소대ERP계통실시적효도유영향，단영향효과급방식유소불동，동시증실료ERP계통실시적효적영향인소지간적비호위평등삼원교호작용。
This study inducts triadic reciprocal determinism, and then splits the factors influencing ERP implementation into three groups of environmental factors, user behavior factors, and user personal factors, which constitute infection analyzing framework for ERP user information. By surveying 289 ERP system users, it tests various factors on the performance of ERP system implementation as well as their interactions. The evidence indicates that three factors have positive impact on the performance of ERP system implementation, but methods are different. It also confirms the unequal triadic reciprocal determinism of ERP between factors.
