CAJ | 학술논문

本文概述了学科服务中沟通问题的研究现状,指出了沟通问题产生的原因。针对学科服务中的沟通问题,提出了解决沟通问题的对策,首先应采用最新的服务理念和技术,分析不同用户的信息检索行为,针对不同的用户采用不同的沟通方式,提出了服务学科带头人时的＂分步沟通＂法,服务年轻教师时的＂多管齐下＂法和服务本科生时候的＂教师＂方式。进一步论述学科馆员是图书馆与用户沟通的桥梁,同时学科馆员与用户良好的沟通能够协助图书馆其他服务的进行。
본문개술료학과복무중구통문제적연구현상,지출료구통문제산생적원인。침대학과복무중적구통문제,제출료해결구통문제적대책,수선응채용최신적복무이념화기술,분석불동용호적신식검색행위,침대불동적용호채용불동적구통방식,제출료복무학과대두인시적＂분보구통＂법,복무년경교사시적＂다관제하＂법화복무본과생시후적＂교사＂방식。진일보논술학과관원시도서관여용호구통적교량,동시학과관원여용호량호적구통능구협조도서관기타복무적진행。
This paper summarized the research status of the communication problems in the subject services and the cause of communication problems.For the communication problems in the subject services,this paper gave the solutions：The new service concept and technology must be adopted and the information retrieval behavior of the users must be studied.Then the subject librarians adopt the different communication for different users.The communication step by step should be adopted when the subject leaders were serviced.The librarians should use a variety of communication channels when they service the young teachers and should as a teacher when they service the undergraduate students.Furthermore,the subject librarian was the＂bridge＂between library and users.Good communications between librarians and users could promote other service of library.