CAJ | 학술논문

近年来,由于科学技术的快速发展,特别是互联网技术的应用和电子商务平台的建立,服务创新日益呈现出＂多元化＂、＂复杂化＂的发展特征。这些发展特征要求不同主体共同参与到服务创新中来。本文建立了一个二维多主体参与服务创新过程模型,把原来分开的各主体结合起来,并通过分析各主体在整个服务创新过程中各阶段的不同作用以及如何协调他们之间的关系,最终构建了一个高效合理的现代服务创新平台。这个平台的建立,可以提高整个服务创新的运作效率,促进服务创新更好的发展。
근년래,유우과학기술적쾌속발전,특별시호련망기술적응용화전자상무평태적건립,복무창신일익정현출＂다원화＂、＂복잡화＂적발전특정。저사발전특정요구불동주체공동삼여도복무창신중래。본문건립료일개이유다주체삼여복무창신과정모형,파원래분개적각주체결합기래,병통과분석각주체재정개복무창신과정중각계단적불동작용이급여하협조타문지간적관계,최종구건료일개고효합리적현대복무창신평태。저개평태적건립,가이제고정개복무창신적운작효솔,촉진복무창신경호적발전。
Service innovation is increasingly showing features of＂diversity＂and＂complexity＂due to the rapid development of science and technology,especially the application of internet technology and the establishment of e-commerce platform in recent years.The features require different parts to participate in the service innovation process.In this paper,a service innovation process based on a two-dimensional and multi-agent model is built to integrate the original separating parts.Through the analysis of the different roles played by the main service innovation process during various stages and the coordination of the relationship between them,the paper ultimately built a reasonable and efficient modern service innovation platform.The establishment of this platform can improve the operational efficiency of the service innovation,and will contribute to the better development of future service innovation.