CAJ | 학술논문

自20世纪90年代以来，模块化思想被西方企业界广泛应用于组织设计之中。在当今服务经济和服务性组织大势兴起的背景下，有关服务模块化的研究逐渐成为学界的前沿和热点。文章运用规范分析和文献研究的方法，梳理、剖析了服务模块化的理论研究成果。研究发现：国内外学者主要围绕着服务模块化的形成、分工、组织及其治理、价值创新四条主线展开；现有的研究方法多为定性经验型和概念型，实证应用型研究不足；把规范研究和实证研究方法结合起来，从宏观产业组织和微观服务系统等多维角度来分析服务模块化是未来研究的大体走向。
자20세기90년대이래，모괴화사상피서방기업계엄범응용우조직설계지중。재당금복무경제화복무성조직대세흥기적배경하，유관복무모괴화적연구축점성위학계적전연화열점。문장운용규범분석화문헌연구적방법，소리、부석료복무모괴화적이론연구성과。연구발현：국내외학자주요위요착복무모괴화적형성、분공、조직급기치리、개치창신사조주선전개；현유적연구방법다위정성경험형화개념형，실증응용형연구불족；파규범연구화실증연구방법결합기래，종굉관산업조직화미관복무계통등다유각도래분석복무모괴화시미래연구적대체주향。
Since the 1990s, modular thinking is widely used in organization design in the western business circle. In the context of the rise of service economy and service organizations, the service modular research has become an academic frontier. With literature research and normative analysis, this paper reviews and analyzes the service modular theory research systematically and comprehensively. The study has found that formation, division of labor, organization and management, value innovation about service modular are the focus of the studies at home and abroad. There is more qualitative experiential and conceptual research, but less deep-level theoretical and empirical applied research. Therefore, combining qualitative and quantitative research methods, from Macroscopic industrial organization and Microcosmic service system to analyze the modular services, will be the general direction of future research.