CAJ | 학술논문

教育质量管理大致经历了质量控制、质量保障和全面质量管理三个阶段或三种范式的探索。借用这种一分为三的分析框架，本文采用全部调查与个案分析相结合的方式，调查国家教育部正式批准试点的高校网络教育学院的质量管理情况。研究发现，教育质量管理的每个阶段或每种范式在我国网络教育质量管理活动中都时有体现。我国网络教育质量管理的典型规定表明，注重毕业生“零缺陷”、重视学员的“顾客”地位、质量管理信息公开已是其显著特点。教育理论界宜针对问题加强研究，在促进网络教育建构质量文化的同时避免消费主义倾向。
교육질량관리대치경력료질량공제、질량보장화전면질량관리삼개계단혹삼충범식적탐색。차용저충일분위삼적분석광가，본문채용전부조사여개안분석상결합적방식，조사국가교육부정식비준시점적고교망락교육학원적질량관리정황。연구발현，교육질량관리적매개계단혹매충범식재아국망락교육질량관리활동중도시유체현。아국망락교육질량관리적전형규정표명，주중필업생“령결함”、중시학원적“고객”지위、질량관리신식공개이시기현저특점。교육이론계의침대문제가강연구，재촉진망락교육건구질량문화적동시피면소비주의경향。
The exploration of education quality management has basically experienced three stages or three kinds of paradigms, i.e. Quality Control, Quality Assurance and Total Quality Management （TQM））. Based on the three-dimensional analytical framework, this research conducts extensive investigations as well as ease studies on China＇s online education management. It is found that each stage or paradigm of education quality management is reflected from time to time in the quality management activities of distance education colleges in pilot universities. The typical regulations are characterized by focusing on ＂zero defect＂ of graduates, paying great attention to the customer status of students and publicizing information of quality management. It is argued that China＇s academic circle should strengthen related research while the tendency of consumerism in distance education should also be avoided.