CAJ | 학술논문

鉴于已有心理契约破坏对组织公民行为负向影响研究在特殊情境与员工中适用有限，现根据员工与企业的社会交换动态过程，引入后悔这一中介变量，解释心理契约破坏对组织公民行为的影响机理。本文通过以知识型员工为样本的实证研究，证实了后悔在心理契约破坏影响除组织认同的其他组织公民行为四个雏度中均发挥了部分中介作用。根据实证结果，解释了特殊情境下的心理契约破坏对组织公民行为负向影响不显著的原因，扩充了现有对心理契约破坏与组织公民行为的研究，为管理者改进组织公民行为水平提供借鉴。
감우이유심리계약파배대조직공민행위부향영향연구재특수정경여원공중괄용유한，현근거원공여기업적사회교환동태과정，인입후회저일중개변량，해석심리계약파배대조직공민행위적영향궤리。본문통과이지식형원공위양본적실증연구，증실료후회재심리계약파배영향제조직인동적기타조직공민행위사개추도중균발휘료부분중개작용。근거실증결과，해석료특수정경하적심리계약파배대조직공민행위부향영향불현저적원인，확충료현유대심리계약파배여조직공민행위적연구，위관리자개진조직공민행위수평제공차감。
Because the existing researches about psychological contract breach negative influence on organizational citi- zenship behavior do not apply to special situations and individuals, According to the dynamic social exchange between employees and enterprises, this study introduces the regret as an intermediary variable to explain the mechanism of the influence psychological contract breach on organizational citizenship behavior. This paper takes knowledge workers as the empirical research sample, and confirms that the regret partially mediate the effect about psychological contract breach negative influence on organizational citizenship behavior except organizational identification. Based on the empirical find- ings, the reason psychological contract breach negative influence organizational citizenship behavior was not significant is explained. This study extends the existing research on the relationship between psychological contract breach and organi- zational citizenship behavior and provides references for managers to improve the level of organizational citizenship behavior.