CAJ | 학술논문

信任被破坏后如何修复是当前信任研究中未解的问题之一。有效的信任修复应关注整个关系，包括信任、消极情感和消极行为三方面的内容；修复结果可能出现矛盾状态，且在某些情况下无法被彻底修复。现有关于信任修复的理论过程主要有归因、社会平衡和结构，其研究视角经历了从单方向交互作用的转换，当前研究更关注修复策略与修复效果之间的调节变量。今后研究应重视归因、人际和结构过程的整合，尝试结合现场跟踪研究和个案研究以提高结果的外部效度，以及考虑时间、社会情景和情绪对信任修复的影响等。
신임피파배후여하수복시당전신임연구중미해적문제지일。유효적신임수복응관주정개관계，포괄신임、소겁정감화소겁행위삼방면적내용；수복결과가능출현모순상태，차재모사정황하무법피철저수복。현유관우신임수복적이론과정주요유귀인、사회평형화결구，기연구시각경력료종단방향교호작용적전환，당전연구경관주수복책략여수복효과지간적조절변량。금후연구응중시귀인、인제화결구과정적정합，상시결합현장근종연구화개안연구이제고결과적외부효도，이급고필시간、사회정경화정서대신임수복적영향등。
How to repair damaged trust is one of the unsolved and most important problems in the research field of trust. Effective trust repair should address the whole relation, including trust, negative emotions and negative behaviors. Under some circumstances, trust can＇t be fully restored and ambivalence exits in the outcomes of trust repair. There are three theoretical process of trust repair： attribution, social equilibrium and structure. The approaches in this field have changed from single agent to interactionist, and more and more researchers investigate the moderators among the relationships between repairing tactics and repairing outcomes. Future research should pay attention to the integration of theoretical processes, multi-method validities and the effects of time, social contexts and emotion on trust repair.