CAJ | 학술논문

根据用户满意度理论和利益相关者理论，编制“学生评价高等职业教育服务质量评量表”，并对我国27个省、市、自治区28所高职院校应届毕业生进行在线抽样调查。结果显示，学生的总体满意度较低，为74分，期望值为81．4分，满意度与期望值的差距值为7．36分；学生对“关心学生”、“入学与学籍管理”、“收费”、“校园安全”评价较高；对“学校生活环境”、“实践教学”与“就业服务”评价较低。研究发现，学生评价结果与人才培养水平评估结果、与学校是否是示范性学校关系不密切，与教师、学校管理人员的评价也不同；加强对学生的学习与实践指导、密切校企合作、提高选修课程比例和创造更舒适的校园生活环境是改进高职院校服务质量的优先事项。
근거용호만의도이론화이익상관자이론，편제“학생평개고등직업교육복무질량평량표”，병대아국27개성、시、자치구28소고직원교응계필업생진행재선추양조사。결과현시，학생적총체만의도교저，위74분，기망치위81．4분，만의도여기망치적차거치위7．36분；학생대“관심학생”、“입학여학적관리”、“수비”、“교완안전”평개교고；대“학교생활배경”、“실천교학”여“취업복무”평개교저。연구발현，학생평개결과여인재배양수평평고결과、여학교시부시시범성학교관계불밀절，여교사、학교관리인원적평개야불동；가강대학생적학습여실천지도、밀절교기합작、제고선수과정비례화창조경서괄적교완생활배경시개진고직원교복무질량적우선사항。
According to the customer satisfaction theory and stakeholder theory, with the ＂scale for student evaluation of service quality of higher vocational education＂, we have held an online sample survey of graduates of 28 vocational colleges in 27 provinces of China. The findings indicate that students＇ overall satisfaction scored 74, which is relatively lower than the expected 81.4. The gap value between satisfaction and expectation is 7.36. ＂Concern for students＂, ＂enrollment and enrollment management＂, ＂tuition and other fees＂, and ＂campus safety＂ are rated higher than other aspects; ＂school environment＂, ＂practice teaching＂ and ＂employment service＂ rated comparatively lower. We have also found out that the findings are rarely related to the results of teaching and learning evaluating held by the education department of China, nor with the fact of whether the school is exemplary school or not. The findings are also different from the evaluation results of teachers and school administrators. It is concluded that strengthening guidance for student learning and practice, strengthening college-enterprise cooperation, improving the proportion of elective courses on campus, and creating a more comfortable living environment are the matters of priority to improve the service quality of higher vocational education.