CAJ | 학술논문

知识流程外包（KPO）是面向知识流程业务的知识密集型的新型服务外包模式,它呈现出快速发展的趋势并日益受到重视。考虑到KPO的复杂性和知识特性,KPO中知识性风险的防范成为重要课题。在现有文献基础上,本文尝试提出KPO知识性风险要素框架,进一步分析国内两个典型KPO企业（易唯思中国和江苏舜禹）的主要做法,最后提出契约、信任和技术三种风险防范机制。这一研究将丰富现有KPO风险理论,同时为KPO实践者提供一定的理论指导。
지식류정외포（KPO）시면향지식류정업무적지식밀집형적신형복무외포모식,타정현출쾌속발전적추세병일익수도중시。고필도KPO적복잡성화지식특성,KPO중지식성풍험적방범성위중요과제。재현유문헌기출상,본문상시제출KPO지식성풍험요소광가,진일보분석국내량개전형KPO기업（역유사중국화강소순우）적주요주법,최후제출계약、신임화기술삼충풍험방범궤제。저일연구장봉부현유KPO풍험이론,동시위KPO실천자제공일정적이론지도。
KPO Knowledge Process Outsourcing is an enterprise-knowledge-process-oriented outsourc- ing model referring to knowledge-intensive services, which presents a rapid growth trend and has drawn more attention. The issue of knowledge risks prevention in KPO is an important one considering its charac- teristics of complexity and knowledge-related. Based on the existing literature, this paper tries to put for- ward a framework of knowledge risk factors in KPO; and then it applies the framework to analyze two cases of Evalueserve ~Shanghai~ and Sunyu Infotech ~Nanjing~, which are typical KPO providers with a storied history for risk prevention. In doing so, three kinds of risk prevention mechanisms ~contract, trust and tech- nology~ are derived that shed light on how the KPO provider prevents knowledge risks effectively. With its findings, this study contributes to the knowledge on KPO risk, and provides a useful reference for KPO prac- titioners.