CAJ | 학술논문

工作场所不文明行为违背人际相互尊重的原则,为组织环境带来广泛的慢性危害,但由于其表现形式温和、伤害意图不明显,因而长期被人们所忽视。近年来,和谐的工作环境成为各界关注的热点,工作场所不文明行为也受到越来越多学者的关注。回顾国外研究,对工作场所不文明行为的概念界定、测量工具、前因变量和影响结果进行了系统梳理,在此基础上总结对制度设计和选拔培训的管理启示,并提出测量本土化、机制情境化、层次群体化、视角动态化等未来研究方向。
공작장소불문명행위위배인제상호존중적원칙,위조직배경대래엄범적만성위해,단유우기표현형식온화、상해의도불명현,인이장기피인문소홀시。근년래,화해적공작배경성위각계관주적열점,공작장소불문명행위야수도월래월다학자적관주。회고국외연구,대공작장소불문명행위적개념계정、측량공구、전인변량화영향결과진행료계통소리,재차기출상총결대제도설계화선발배훈적관리계시,병제출측량본토화、궤제정경화、층차군체화、시각동태화등미래연구방향。
Characteristically subtle with its ambiguous intent and low intensity, workplace incivility violates interpersonal norms for mutual respect and has serious negative implications for organizations. In recent years, the topic of workplace incivility has attracted closer attention from scholars because of a vested interest in establishing harmonious workplaces. Reviewing related studies, we clarified the concept, measurement, antecedents and outcomes of workplace incivility and concluded with managerial implications. It is essential that future studies pay more attention to the native conceptualization, operationalization, and utilizes cross-level and longitudinal designs to better understand the mechanism of workplace incivility.