CAJ | 학술논문

依据Doll的EUCS理论,在改进其模型的基础上,对高校门户网站的终端用户满意度进行了调查研究,从高校门户网站满意度的门户内容、门户格式、门户准确性、门户易用性和用户信息技术水平五个维度出发,采用探索性因子分析方法得出满意度分析结果,并提出了评价模型,同时运用验证性因子分析进行了验证。新模型较EUCS模型,更有效地描述了中国高校门户网站用户满意度的构成。通过分析发现,门户内容和门户格式是最重要的因子,这一结果不仅标示了中国高校门户网站与国外高校的差异,同时也为我国高校进一步改进校园门户网站提出了方向。
의거Doll적EUCS이론,재개진기모형적기출상,대고교문호망참적종단용호만의도진행료조사연구,종고교문호망참만의도적문호내용、문호격식、문호준학성、문호역용성화용호신식기술수평오개유도출발,채용탐색성인자분석방법득출만의도분석결과,병제출료평개모형,동시운용험증성인자분석진행료험증。신모형교EUCS모형,경유효지묘술료중국고교문호망참용호만의도적구성。통과분석발현,문호내용화문호격식시최중요적인자,저일결과불부표시료중국고교문호망참여국외고교적차이,동시야위아국고교진일보개진교완문호망참제출료방향。
The authors investigated the degrees of End-User Computing Satisfaction （EUCS） of campus portals based on the improved Doll＇s EUCS model. The investigation focuses on the following five factors： Content, Format, Accuracy, Customer-friendliness and User＇s kills. The results are achieved by using Exploratory Factor Analysis and verified by applying Confirmatory Factor Analysis. The improved model is better when describing the composition of EUCS. The study finds that content and format are the two most important factors to determine the degree of EUCS, which should be on the top of administrator＇s agenda.