CAJ | 학술논문

地铁站中的安检作业人员的工作是典型的视觉搜索作业,他们的作业绩效直接决定了出行乘客的人身安全。本研究以典型的地铁站安检作业环境为对象,应用实地问卷调研的方法,考察评估地铁安检作业环境中视觉、听觉干扰对工作人员的绩效、注意力的影响,调查工作人员对于其工作地的微气候环境的满意度,并评估各项可能改进措施的有效性。研究结果显示,视觉方面的工作环境隐私、语言交谈、工作地封闭程度、工作地微气候状况对工作人员影响较大,采用透明玻璃对工作地给予一定程度的封闭是一种最行之有效的措施。
지철참중적안검작업인원적공작시전형적시각수색작업,타문적작업적효직접결정료출행승객적인신안전。본연구이전형적지철참안검작업배경위대상,응용실지문권조연적방법,고찰평고지철안검작업배경중시각、은각간우대공작인원적적효、주의력적영향,조사공작인원대우기공작지적미기후배경적만의도,병평고각항가능개진조시적유효성。연구결과현시,시각방면적공작배경은사、어언교담、공작지봉폐정도、공작지미기후상황대공작인원영향교대,채용투명파리대공작지급여일정정도적봉폐시일충최행지유효적조시。
The job of security-checking staff in a subway is a typical visual search task. Their performance directly affects passengers＇ safety. Focusing on the environment of subway security-checking task, this work investigates and assesses the effects of auditory and environmentally visual disturbances on staffs＇ performance and attention by using questionnaire. Their satisfaction about the micro-climate as well as the improvement measures is also evaluated. Results reveal that personal privacy, conversation, workplace en- closure, and micro-climate have a significant influence on a staff. To enclose the workstation with transpar-ent glass to some degree is the most feasible measure.