CAJ | 학술논문

基于310名员工问卷调查所得的数据，实证研究了知识型员工的心理授权对雇佣关系与服务创新关系的中介作用。实证结果表明：一是互相投资型雇佣关系对服务创新行为有直接正向影响，投资不足型、投资过度型雇佣关系对服务创新行为有负向影响；二是互相投资型雇佣关系对知识型员工心理授权有正向影响，投资不足型、投资过度型雇佣关系对心理授权的部分维度有负向影响；三是投资不足型、投资过度型雇佣关系通过不同的心理授权维度影响员工服务创新行为。
기우310명원공문권조사소득적수거，실증연구료지식형원공적심리수권대고용관계여복무창신관계적중개작용。실증결과표명：일시호상투자형고용관계대복무창신행위유직접정향영향，투자불족형、투자과도형고용관계대복무창신행위유부향영향；이시호상투자형고용관계대지식형원공심리수권유정향영향，투자불족형、투자과도형고용관계대심리수권적부분유도유부향영향；삼시투자불족형、투자과도형고용관계통과불동적심리수권유도영향원공복무창신행위。
This paper,based on the questionnaire survey, collects among the 310 employees, analysis the mediating role of psychological empowerment between employment relationship and service innovation. The result shows tfiat ： first, the mutual investment employment relationship positively impacts on knowledge workers＇ service innovation behavior and psychological empowerment directly, while the underinvestment employment relationship as well as the overinvestment employment relation-ship negatively impact on knowledge workers ＇ service innovation behavior; second, the mutual investment employment rela-tionship positively impacts on knowledge workers＇ psychological empowerment, while the underinvestment employment rela-tionship as well as the overinvestment employment relationship negatively impacts on parts of psychological empowerment di-mensions ; third, the psychological empowerment partially mediates the relationship between the underinvestment employment relationship as well as the overinvestment employment relationship and the service innovation behavior.