CAJ | 학술논문

现代社会的多元化发展使得教育系统内成员之间发生冲突的几率和风险不断增加。在实际生活中，学校和家庭、社会在很多时候会因为各自立场的不同，或是目标的差异而产生摩擦．甚至出现互相指责、争议等不协调关系，如果处理不当，摩擦可能会转化为尖锐的矛盾，并成为阻碍教育发展的桎梏。通过对日本学校投诉机制的分析发现，构建一个通畅、有效的投诉通道，建立一个客观、即时的应对投诉机制，组建一个家庭、社区共同参与的开放型学校运营体系是现代社会解决学校和家庭、社会矛盾。构筑和谐教育生态系统的关键。
현대사회적다원화발전사득교육계통내성원지간발생충돌적궤솔화풍험불단증가。재실제생활중，학교화가정、사회재흔다시후회인위각자립장적불동，혹시목표적차이이산생마찰．심지출현호상지책、쟁의등불협조관계，여과처리불당，마찰가능회전화위첨예적모순，병성위조애교육발전적질곡。통과대일본학교투소궤제적분석발현，구건일개통창、유효적투소통도，건립일개객관、즉시적응대투소궤제，조건일개가정、사구공동삼여적개방형학교운영체계시현대사회해결학교화가정、사회모순。구축화해교육생태계통적관건。
The development of social pluralism has increased the risk and its probability of conflicts among component members within education ecosystem. In real life, there could be frictions and even mutual blaming, controversy among schools, families and society, due to their different standpoints. If not handled properly, frictions could turn into sharp contradictions, and become shackles that hinder the development of education. By analyzing the complaints handling mechanism in Japan schools, it is discovered that creating a smooth and effective channel for complaints, establishing an objective, timely complaints handling mechanism, building an open school operating system involving family and society, is the key to solve contradictions among schools, families and society, and to build a harmonious education ecosystem.