CAJ | 학술논문

通过对图书馆用户满意和用户需求的研究成果进行梳理，分析图书馆用户满意的构成维度、影响因素、用户需求特征，以及用户需求与满意之间的关系；从需求角度出发，构建图书馆用户满意度模型。采用问卷法对高校图书馆和公共图书馆的用户进行调查以收集原始数据验证。研究发现：用户需求与感知的不一致会直接影响其对图书馆的满意度；图书馆用户整体满意度由信息资源满意、信息服务满意、信息系统满意组成，这三种满意度分别都会正向影响图书馆整体满意度；信息资源满意会正面影响信息系统满意，信息服务满意会正面影响信息资源满意，而信息系统满意也会正面影响信息服务满意。图3。表12。参考文献33。
통과대도서관용호만의화용호수구적연구성과진행소리，분석도서관용호만의적구성유도、영향인소、용호수구특정，이급용호수구여만의지간적관계；종수구각도출발，구건도서관용호만의도모형。채용문권법대고교도서관화공공도서관적용호진행조사이수집원시수거험증。연구발현：용호수구여감지적불일치회직접영향기대도서관적만의도；도서관용호정체만의도유신식자원만의、신식복무만의、신식계통만의조성，저삼충만의도분별도회정향영향도서관정체만의도；신식자원만의회정면영향신식계통만의，신식복무만의회정면영향신식자원만의，이신식계통만의야회정면영향신식복무만의。도3。표12。삼고문헌33。
The composition of user＇s satisfaction, influential factors, characteristics of user needs, as well as the relation- ship between user needs and satisfaction were analyzed. Then from the perspective of user needs, a library user satisfaction mod- el was built Questionnaires were used to collect raw data from users of libraries in universities and public libraries, and the SEM was used for model validation. It was found that： the inconsistency of user needs and perception would directly affect users＇ satisfaction. User needs are satisfied through information resources, information services and information systems, and these three kinds of satisfaction positively affect users＇ overall satisfaction of library. Satisfaction of information resources would posi- tively affect satisfaction of information systems, and satisfaction of information services would positively affect that of information resources, and satisfaction of information systems would positively affect that of information services. 3 figs. 12 tabs. 33 refs.