CAJ | 학술논문

为研究基于信任和承诺的良好的IT外包关系中的培育机制，文章基于IT外包能力观，结合企业间关系管理的舍约治理和关系治理两种视角，构建了客户IT组织的技术能力、业务／IT协调能力、服务商管理能力与关系互动、合约完备性和关系质量之间关系的研究模型。文章应用结构方程模型对220家企业的样本数据进行分析，结果表明IT组织的业务/IT协调能力和服务商管理能力一方面促进交流、信息分享、参与协作等关系互动过程，从而增进信任和承诺；另一方面。业务／IT协调能力扣服务商管理能力能促进合约治理，从而也增进信任和承诺．IT组织的技术能力则只能促进外包方与服务商之间的关系互动过程。
위연구기우신임화승낙적량호적IT외포관계중적배육궤제，문장기우IT외포능력관，결합기업간관계관리적사약치리화관계치리량충시각，구건료객호IT조직적기술능력、업무／IT협조능력、복무상관리능력여관계호동、합약완비성화관계질량지간관계적연구모형。문장응용결구방정모형대220가기업적양본수거진행분석，결과표명IT조직적업무/IT협조능력화복무상관리능력일방면촉진교류、신식분향、삼여협작등관계호동과정，종이증진신임화승낙；령일방면。업무／IT협조능력구복무상관리능력능촉진합약치리，종이야증진신임화승낙．IT조직적기술능력칙지능촉진외포방여복무상지간적관계호동과정。
In order to explore the incubators for a good relationship of IT outsourcing on the basis of trust and commitment, the paper sets up a research model which covers the relationship of technology capability, business/IT coordination capability, vendor management capability and relational interactions, contract completeness, and relationship quality of IT enterprises in view of the capability of IT outsourcing combining with two perspectives of contract governance and relationship governance. The model is empirically tested by using the data collected from 220 companies. The results show that there are indirect impacts of business/IT coordination capability and vendor management capability on both trust and commitment by means of improved contract governance, and also by way of improved relational interactions including communication, information sharing and coordination. The technology capability, however, can only facilitate relational interactions between clients and vendors.