CAJ | 학술논문

制造企业服务化战略转型已受到学术界和企业界广泛关注。然而，制造企业服务提供作为企业绩效改良的手段是否不管在何种条件下都可取或者是否都能为企业绩效提升做出贡献？该问题一直是研究界和实践界争论的主题。为了解决此问题，作者通过使用制造企业各阶层管理人员提供的一手数据，发展并检验了一个理论模型。结果表明：制造企业服务提供对企业绩效的影响是有条件的，即系统网络中的社会技术能力的丰富程度或可获得可能性对制造企业服务提供与企业绩效之间的关系存在显著的正向调节作用。
제조기업복무화전략전형이수도학술계화기업계엄범관주。연이，제조기업복무제공작위기업적효개량적수단시부불관재하충조건하도가취혹자시부도능위기업적효제승주출공헌？해문제일직시연구계화실천계쟁론적주제。위료해결차문제，작자통과사용제조기업각계층관리인원제공적일수수거，발전병검험료일개이론모형。결과표명：제조기업복무제공대기업적효적영향시유조건적，즉계통망락중적사회기술능력적봉부정도혹가획득가능성대제조기업복무제공여기업적효지간적관계존재현저적정향조절작용。
Manufacturing company services transformation have received considerable attention in the academia and the business circles. However, whether and under which circumstances service delivery of the manufacturing companies as means of performance im- provement is desirable and contributes to firm performance is still a subject of debate in research and practice. To address this issue, the author uses field data from managers of manufacturing companies and extend prior work by developing and testing a contingency-based model. The empirical results confirmed the developed framework. The study found that the rich degree of socio-technical capacity or the possibility obtained in the system network will strengthen the relationship between service delivery and business performance of manufac- turing companies.