CAJ | 학술논문

消费者组织的质量社会监督职能是一种外部监督.按照运行的全过程,可分为事前监督、事中监督和事后监督.我国当前质量安全事件频发,但消费者组织的质量社会监督职能发挥不力.根据武汉大学质量发展战略研究院2012年宏观质量观测数据,研究者对我国消费者组织的质量社会监督职能进行实证分析得出：我国消费者组织还未完全被消费者知晓,且其事前质量公共教育监督职能还没有有效满足民众的需求；事中协助政府实施质量监督的职能也未能充分发挥；其组织还没有成为消费者质量救济的有效维护者.同时,我国消费者组织的质量社会监督职能发挥作用存在地区不平衡问题.针对这些结论,本研究提出建议：通过电视媒介和公众网络等多样化形式拓宽宣传渠道,采取多种质量教育方式增强消费者组织的质量公共教育社会监督职能,变革消费者组织与政府质量部门的合作方式,大力构建便民的质量侵权纠纷救济机制.
소비자조직적질량사회감독직능시일충외부감독.안조운행적전과정,가분위사전감독、사중감독화사후감독.아국당전질량안전사건빈발,단소비자조직적질량사회감독직능발휘불력.근거무한대학질량발전전략연구원2012년굉관질량관측수거,연구자대아국소비자조직적질량사회감독직능진행실증분석득출：아국소비자조직환미완전피소비자지효,차기사전질량공공교육감독직능환몰유유효만족민음적수구；사중협조정부실시질량감독적직능야미능충분발휘；기조직환몰유성위소비자질량구제적유효유호자.동시,아국소비자조직적질량사회감독직능발휘작용존재지구불평형문제.침대저사결론,본연구제출건의：통과전시매개화공음망락등다양화형식탁관선전거도,채취다충질량교육방식증강소비자조직적질량공공교육사회감독직능,변혁소비자조직여정부질량부문적합작방식,대력구건편민적질량침권규분구제궤제.
The consumer organizations＇ social supervision function of quality is an external supervision. In the light of the operating period, it can be categorized as supervision in advance, supervision during the process,and afterwards supervision.Although many accidents related to quality security have happened these days, the consumer organizations~ social supervision function of quality is still in a weak position.According to the data from macro-quality observation conducted by Wuhan University Institute of Quality Development Strategy in 2012, the empirical analysis of consumer organizations~ social supervision function of quality indicates that the public is not fully aware of the current consumer organizations and consumers organizations＇ forwards supervision of public education have not effectively met the requirements of Chinese citizens; the function of helping the government to carry out the quality supervision during the process has not been fully realized; the organizations have not been the activists of protecting quality for consumers. Meanwhile, the consumer organizations~ social supervision function of quality differs from various regions. Suggestions can be advised based on these conclusions, it is necessary to widen the publicity channels by different manners such as televisions or the internet, enhance the consumer organizations ~ social supervision function of quality by applying different education methods, change the way how consumer organizations and the government coordinate with each other, establish a consumer-oriented structure to resolve the quality tort disputes.