CAJ | 학술논문

加拿大多伦多公共图书馆在残障用户服务方面颇有建树.笔者在实地调查的基础上,综合网络调查、文献调查和访谈调查等方式,对其服务政策、服务资源、服务形式、服务管理加以梳理和分析,采用以IFLA第89号专业报告为框架构建的公共图书馆残障用户服务调查评估指标体系对其作简单的定性评价.结合课题组对广东省公共图书馆残障用户服务调查所反映的国内图书馆残障用户服务的情况,指出多伦多公共图书馆残障用户服务中可为国内业界带来启示或引为借鉴的几个方面：注重残障用户服务管理,注重残障用户服务的基础资源建设,注重残障用户服务细节.表4.参考文献24.
가나대다륜다공공도서관재잔장용호복무방면파유건수.필자재실지조사적기출상,종합망락조사、문헌조사화방담조사등방식,대기복무정책、복무자원、복무형식、복무관리가이소리화분석,채용이IFLA제89호전업보고위광가구건적공공도서관잔장용호복무조사평고지표체계대기작간단적정성평개.결합과제조대광동성공공도서관잔장용호복무조사소반영적국내도서관잔장용호복무적정황,지출다륜다공공도서관잔장용호복무중가위국내업계대래계시혹인위차감적궤개방면：주중잔장용호복무관리,주중잔장용호복무적기출자원건설,주중잔장용호복무세절.표4.삼고문헌24.
Being the world＇s busiest urban library system, Toronto Public Library （TPL） is good at and well-known for its services for persons with disabilities. Based on field survey, supported by information gathered through Intemet, documents and interviews, this paper sorts, presents and analyzes the policies, resources, forms and management of TPL＇s services for persons with disabilities. Then this paper makes a qualitative evaluation on those services according to a survey and evaluation index system developed from the IFLA＇s No. 89 professional report, that is, Checklist of Access to Libraries for Persons with Disabilities. In the end, by comparing with the feedbacks of a survey on the public library services for persons with disabilities in Guangdong Province, this paper points out that some of TPL＇s experiences can be used for reference by the Chinese librarianship, that is, paying attention to the management, basic resources construction and details of services for persons with disabilities. 4 tabs. 24 17efs.