CAJ | 학술논문

满意度不仅是人们心理上的一种主观感受，群体乃至社会整体层面的满意度水平亦能反映出一个社会在特定发展阶段的公平、公正状况；人们的满意度不仅是个人期望是否得以满足的体现而且深受社会结构的影响。本研究从社会与个体两个层面出发，设计了用以测量社会发展过程中民众满意度状况的量表，结果显示当下人们对个体层面相关事项的满意度高于对社会总体层面相关事项的满意度。在此基础上，文辛从社会参与、社会关系、社会保护、社会经济地位几个方面进行了更为深入的分析，以期了解影响人们满意度高低的相关社会因素，进而为政府解决特定问题以及通过特定的制度簧排来提高人们的满意度，提供了一项事实的基础。
만의도불부시인문심리상적일충주관감수，군체내지사회정체층면적만의도수평역능반영출일개사회재특정발전계단적공평、공정상황；인문적만의도불부시개인기망시부득이만족적체현이차심수사회결구적영향。본연구종사회여개체량개층면출발，설계료용이측량사회발전과정중민음만의도상황적량표，결과현시당하인문대개체층면상관사항적만의도고우대사회총체층면상관사항적만의도。재차기출상，문신종사회삼여、사회관계、사회보호、사회경제지위궤개방면진행료경위심입적분석，이기료해영향인문만의도고저적상관사회인소，진이위정부해결특정문제이급통과특정적제도황배래제고인문적만의도，제공료일항사실적기출。
Satisfaction is people＇ s subjective feeling, reflecting their personal experience within a strati fied system. In addition, the level of satisfoetion of groups or of the whole society can reflect the situation of social justice at a particular developmental stage. We have designed a scale to measure people＇s satisfaction at both the individual level and the society level. Using the survey data we collected, we show, in this paper, that people＇ s personal satisfoetion is higher than their satisfaction of the society. We also find that social par tieipation, social relations, social protection and social economic status might significantly influence people＇s satisfoetion. We propose that the government shall take these foetors into consideration when they are looking to improve people＇ s overall satisfaction.