CAJ | 학술논문

在对供应链运作柔性相关研究的评述基础上，区分物流分销柔性和需求管理柔性两个维度。收集有关制造商柔性和绩效的212份有效问卷，验证需求管理柔性在物流分销柔性与关系满意度之间的中介作用，利用以调节回归分析和有条件的非线性回归模型为基础的调节路径分析，深入、全面地探讨环境不确定性在这一中介关系中的调节作用。研究结果表明，在不确定的环境中，物流分销柔性对关系满意度的直接作用更强；在稳定的环境中，需求管理柔性对关系满意度的直接作用更强；物流分销柔性对关系满意度的总作用不受外部环境影响。因此，同时提高两种柔性显然会提高关系满意度，但是单独调整其中任意一种柔性都要首先考虑外部环境。
재대공응련운작유성상관연구적평술기출상，구분물류분소유성화수구관리유성량개유도。수집유관제조상유성화적효적212빈유효문권，험증수구관리유성재물류분소유성여관계만의도지간적중개작용，이용이조절회귀분석화유조건적비선성회귀모형위기출적조절로경분석，심입、전면지탐토배경불학정성재저일중개관계중적조절작용。연구결과표명，재불학정적배경중，물류분소유성대관계만의도적직접작용경강；재은정적배경중，수구관리유성대관계만의도적직접작용경강；물류분소유성대관계만의도적총작용불수외부배경영향。인차，동시제고량충유성현연회제고관계만의도，단시단독조정기중임의일충유성도요수선고필외부배경。
Based on the literature review on supply chain operation flexibility , this study distinguishes two dimensions , i.e.phys-ical distribution flexibility and demand management flexibility .Collecting 212 valid questionnaires on manufacturers′flexibility and performance , we test the mediating effects of demand management flexibility on the relationship between physical distribution flexibility and relationship satisfaction .Employing moderated path analysis based on moderated regression analysis and condition -al nonlinear regression model , the paper takes an in-depth and comprehensive investigation on the moderating effects of environ -mental uncertainty on this mediation model .The results show that the direct effect of physical distribution flexibility on relation-ship satisfaction is stronger under an uncertain environment , while the direct effect of demand management flexibility on relation-ship satisfaction is stronger under a stable environment .In addition , the total effects of physical distribution flexibility on rela-tionship satisfaction cannot be influenced by external environment .Therefore, improving physical distribution flexibility and de-mand management flexibility together will increase relationship satisfaction , while the external environment should be considered first when each of the flexibilities is enhanced .