CAJ | 학술논문

工作不安全感作为组织变革过程中产生的重要压力源，不仅引发了员工对工作持续性和稳定性的担忧，同时导致了诸多心理健康问题。本研究构建了以社会支持为调节变量的工作不安全感对情绪耗竭的影响模型，分别从认知评价和情感体验角度探讨不同类型的社会支持对情绪耗竭的缓解作用。以10家企业的197位员工的数据为样本，运用层次回归等统计方法检验假设模型。结果表明：认知性和情感性工作不安全感对情绪耗竭均有正向影响作用。工具支持有利于降低认知性工作不安全感对情绪耗竭的影响，情感支持则会缓解情感性工作不安全感对情绪耗竭的影响。因此，企业可以采用针对性的社会支持组合策略，从认知和情感两方面帮助员工进行压力管理，缓解工作不安全感对情绪耗竭的影响。
공작불안전감작위조직변혁과정중산생적중요압력원，불부인발료원공대공작지속성화은정성적담우，동시도치료제다심리건강문제。본연구구건료이사회지지위조절변량적공작불안전감대정서모갈적영향모형，분별종인지평개화정감체험각도탐토불동류형적사회지지대정서모갈적완해작용。이10가기업적197위원공적수거위양본，운용층차회귀등통계방법검험가설모형。결과표명：인지성화정감성공작불안전감대정서모갈균유정향영향작용。공구지지유리우강저인지성공작불안전감대정서모갈적영향，정감지지칙회완해정감성공작불안전감대정서모갈적영향。인차，기업가이채용침대성적사회지지조합책략，종인지화정감량방면방조원공진행압력관리，완해공작불안전감대정서모갈적영향。
Job insecurity, defined as a critical stressor during organizational change, not only leads employees to concern the job continuity and stability, but also triggers many psychological health problems. This study builds a moderation model to examine the moderating roles of different types of social support between job insecurity and emotional exhaustion from the cognitive and e- motional perspectives. Using a sample of 197 employees from ten enterprises, this study conducted hierarchical regression analy- ses to verify the hypothesized model. The results indicated that cognitive and affective job insecurity were both significantly and positively related to emotional exhaustion. Instrumental support negatively moderated the relationship between cognitive job inse- curity and emotional exhaustion. Emotional support attenuated the positive impact of affective job insecurity on emotional exhaus- tion. Thus, organizations can take specific support strategies to help employees manage job stress from cognitive and emotional perspectives in order to lower the impact of job insecurity on emotional exhaustion.